Check that the information entered when setting up the bank feed is correct. Link to your online bank account again.Set your browser to allow cookies from other websites.įor other Internet browsers, refer to your browser's help system. Your browser may be blocking the request.The service can't access your bank account as it doesn’t recognise your password or security information. Check that the details you entered when setting up your bank feed are now correct.Log in to your online banking service to check and confirm outstanding items or messages.These can prevent us connecting to your account. Check for changes to terms or conditions or outstanding messages in your online bank account.Make sure that you enter the same details when setting up your bank feed or re-entering your credentials.Log in to your online banking service to confirm that your password and security information is correct.Check that the credentials you’re using to connect the bank feed are correct.This tells you whether there any current issues with connecting to your bank. If the error code isn’t listed, please follow this general troubleshooting article.įind out more about the most common questions you’re asking us about bank feeds.ĭo not disconnect the bank feed as you will lose your bank rules and may miss some transactions. You may see one of the following error messages when setting up your bank feed for the first time or when you need to re-enter your credentials.
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